Terms & Conditions - Sussex Driver Training Ltd

All courses are subject to a non-refundable deposit of £500 to secure theory and practical courses and test slots. CPC Courses will be paid in advance. No course will be considered as confirmed until this deposit has been received in full. Sussex Driver Training Ltd reserve the right for the deposit to be forfeit in full if the driving lessons of the agreed course do not commence within 12 months from the date of the receipt of the deposit.

The candidate will provide accurate and full information to Sussex Driver Training Ltd at all times. The candidate will be always in possession of all necessary legal driving documents whilst undertaking their course.

On the day of any theory or practical driving test, the candidate will be required to show to the theory test centre or Driving Vehicle Standards Agency (DVSA) examiner a legitimate form of photographic ID, their current driving licence (with the correct driving entitlement) and, where appropriate, a valid theory test pass certificate. If these conditions are not met, the candidate may fail the relevant assessment and will forfeit all fees paid to Sussex Driver Training Ltd in relation to that assessment. Additionally, any future training / test fees that run concurrently with this assessment will also be lost.

If the candidate is considered by Sussex Driver Training Ltd or its accredited training partners to be under the influence of alcohol or illegal drugs at any time, the course will be terminated, and all relevant training & test fees will be forfeited.

Theory tests booked with the DVSA by Sussex Driver Training Ltd on behalf of the candidate will be subject to all DVSA terms and conditions in relation to cancellation and/or refund of any monies paid.

It is the responsibility of the candidate to ensure that the correct provisional entitlement has been added to their driving licence by the DVLA. Any candidate without the correct entitlement will legally not be allowed to train, and all monies paid towards course & test fees will be forfeited. It is the responsibility of the candidate to ensure their driving licence is valid. If a candidate is banned from driving at any point during the course, any monies paid by the candidate are non-refundable.

Candidates must adhere to the course times as per joining instructions. Failure to attend any part of the course or late arrival may result in the candidate being refused entry, and the full cost of the course may be forfeited. On booking a Sussex Driver Training Ltd course, the customer accepts the terms and conditions as outlined by Sussex Driver Training Ltd.

Where applicable, the candidate must ensure they are free from any conditions, ailments or injuries that might affect their ability to participate in the practical elements of the course. Where a trainee becomes unwell and cannot attend all or part of a training program, the fee for the course will be forfeited.

Sussex Driver Training Ltd will ensure that only equipment of proven roadworthy quality is provided for the duration of training and the practical assessment. Only suitably qualified personnel will provide the training. In the event of a training vehicle breakdown, or serious weather disruption, Sussex Driver Training Ltd will arrange further training to make up any lost time.

Sussex Driver Training Ltd cannot be held responsible for any practical assessment being cancelled by the DVSA. In such cases, the candidate may not retain the hire charge for the vehicle, and any claims for test fees must be made directly to the DVSA.

All DVSA theory and practical assessments are subject to DVSA terms and conditions. Should a candidate become unwell, any fees lost must be reclaimed directly from the DVSA.

Any complaints about the HGV training course must be sent in writing to the Sussex Driver Training Ltd Customer Service team, by recorded delivery, within seven days of the incident. Sussex Driver Training Ltd will respond within twenty working days.

Candidates wishing to cancel must inform Customer Service in writing by recorded delivery within 28 days of booking. No refunds will be given after 28 days, unless the candidate fails a medical and provides DVLA proof that they cannot hold a valid licence.

In line with the Customer Protection Distance Selling Regulations 2000, candidates may cancel within seven days of booking without face-to-face contact. Medical grounds or seven-day cancellations will incur a £150 admin fee.

All monies paid towards a course - including deposits, part payments, or instalments, are non-refundable or transferable once the cooling-off period has expired.

All “double licence” or “combination” courses (e.g. Category C and C+E practical assessments) count as one course. Any cancellations will be subject to the terms in clause 19.

On all courses in the event of a failure to pass test 3a (reversing test) Sussex Driver Training Ltd will do its utmost to secure another test prior to the 3b (on road test). In the event that this is not possible the candidate will forego the 3b test fee. All retests and rescheduled test fees are due in full prior to tests being confirmed.

Should a candidate decide to reschedule or cancel training or test dates already booked, an administration fee may be applied. Candidates must express their desire to cancel or rearrange their booking no later than 28 days before commencement of the first day of the training course. In some cases, the cost of this training and/or assessment may be forfeited in full. All requests to change dates must be confirmed in writing.

Where a course is secured on a deposit the full cost of the course must be paid 14 days in advance of the first day of training - failure to pay in full will result in the deposit or any advanced payments being forfeited.

Refunds are authorised purely at the discretion of Sussex Driver Training Ltd management. In the event of a refund being authorised, it may not be processed with immediate effect. Candidates will be given full information concerning eligibility and scheduled repayment throughout correspondence at the time of address.

If any of our staff deem a candidate’s behaviour towards our staff, examiners or the general public to be threatening, offensive or dangerous that candidate’s course will be terminated with the loss of all course fees.

Sussex Driver Training Ltd endeavour to give you the correct advice to the best of our knowledge but it is the customer’s own responsibility to check the relevant legislation and to book the correct course. Any course completed and then later deemed not necessary is at the customer’s own expense and no refunds will be given.